casinu Privacy Policy

casinu collects personal data through the following means:

• Direct collection: Information you provide when registering a casinu account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the casinu platform, including through cookies, web beacons, and server logs. See Section 9 for details on cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from payment processors; publicly available information used to verify your identity or detect suspicious activity.
• Gameplay data: Data generated automatically during your use of casinu games, including bet amounts, game outcomes, session duration, and responsible gaming tool usage.

casinu will always inform you at the point of collection what data is being collected and for what purpose, where this is not already covered by this Privacy Policy.

casinu uses your personal data for the following purposes:

• Account management: Creating and maintaining your casinu account, verifying your identity, and enabling you to access casinu services.
• Transaction processing: Processing deposits, withdrawals, and bonus credits to and from your casinu wallet via GCash, PayMaya, bank transfer, or debit card.
• Legal and regulatory compliance: Fulfilling casinu's obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulatory obligations, and the Data Privacy Act of 2012.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the casinu platform.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and enabling responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where casinu has a legitimate interest in doing so. You may opt out at any time.
• Platform improvement: Analysing usage data to improve the casinu platform, fix technical issues, and develop new features.

casinu processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and casinu — i.e., to operate your account, process transactions, and provide gaming services.
• Legal obligation: Processing required to comply with casinu's legal obligations under Philippine law, including AML regulations, PAGCOR requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out for casinu's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

casinu does not sell, rent, or trade your personal data to third-party marketers. casinu may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya/Maya, BPI, BDO, Metrobank, UnionBank, Landbank, and debit card processors — to facilitate deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify your identity and age as required for account registration and regulatory compliance.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law.
• Fraud prevention and security services: Third-party providers used to detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on casinu's behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants where necessary for casinu's legal and compliance obligations.

All third parties with whom casinu shares personal data are required to handle that data in accordance with applicable Philippine data protection law and casinu's data processing requirements. casinu does not transfer personal data outside the Philippines except where legally permitted and with appropriate safeguards in place.

casinu retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account and identity data: Retained for the duration of your casinu account and for a minimum of five (5) years after account closure, in accordance with Philippine AML and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years after account closure or the completion of the relevant transaction.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer for security or fraud investigation purposes.

When personal data is no longer required, casinu will securely delete or anonymise it in accordance with its data disposal procedures.

casinu uses cookies and similar tracking technologies on the casinu platform to enhance your user experience, maintain session security, and collect analytics data. The following types of cookies are used:

• Essential cookies: Required for the casinu platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how players use the casinu platform, including pages visited, time spent, and navigation paths. This data helps casinu improve the platform experience.
• Preference cookies: Used to remember your platform preferences, such as language settings and display options, so you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the casinu platform.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the casinu platform. casinu does not use third-party advertising cookies or cross-site tracking technologies.

casinu implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the casinu platform.
• Encryption at rest for sensitive personal data stored in casinu's databases, including KYC documents and financial data.
• Multi-factor authentication (MFA) for player accounts, including SMS OTP verification.
• Role-based access controls limiting casinu staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the casinu platform and infrastructure.
• Intrusion detection systems and real-time monitoring for suspicious activity.
• Secure data disposal procedures for personal data that is no longer required.

While casinu takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your casinu account credentials. If you suspect your account has been compromised, contact casinu support immediately.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by casinu:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data casinu holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data casinu holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to casinu's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe casinu has violated your data protection rights.

To exercise any of these rights, please contact casinu's Data Protection Officer at support@casinu.vip with the subject line "Data Subject Rights Request". casinu will respond to all valid requests within fifteen (15) business days in accordance with NPC guidelines.

The casinu platform is strictly intended for individuals aged 21 years and above. casinu does not knowingly collect personal data from individuals under the age of 21. The minimum age for casino-style gambling in the Philippines is 21 years, and casinu enforces this requirement through mandatory age verification during account registration.

If casinu discovers that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted (subject to any legal retention obligations), and any deposits will be returned where legally required.

If you believe that a minor has registered a casinu account, please contact our support team immediately so that we can take appropriate action.

The casinu platform may contain links to third-party websites or services, such as payment processor portals. casinu is not responsible for the privacy practices of any third-party websites. This Privacy Policy applies solely to personal data collected by casinu through the casinu platform at casinu.vip.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of casinu, particularly payment processors such as GCash and PayMaya, which have their own privacy policies governing the data they collect.

casinu reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, casinu will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. Your continued use of the casinu platform after the effective date of any update constitutes your acknowledgement of the revised Privacy Policy.

The most current version of this Privacy Policy is always available at casinu.vip/privacy-policy. casinu recommends that all players review this policy periodically.

If you have any questions, concerns, or complaints about this Privacy Policy or casinu's data processing practices, please contact our Data Protection Officer:

• Email: support@casinu.vip — subject line: "Data Protection Enquiry"
• Live Chat: Available 24/7 via the casinu platform
• Response Time: casinu aims to respond to all privacy-related enquiries within 15 business days

If you are not satisfied with casinu's response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.