casinu FAQ
Your Questions, Answered

The minimum age to register and play on casinu is 21 years old. This is in line with Philippine law and PAGCOR regulations governing casino-style gambling. casinu enforces this through mandatory KYC (Know Your Customer) age verification — you will be required to submit a valid government-issued ID before any real-money activity is permitted on your account. Accounts found to belong to players under 21 will be immediately suspended.

casinu accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / UMID Card
• PhilSys National ID
• Driver's License (LTO)
• PRC Professional ID
• Voter's ID

You may also be asked to provide a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. casinu strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of casinu's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact casinu support — do not create a new account.

On the casinu login page, click "Forgot Password" and enter your registered email address. You'll receive a password reset link via email within a few minutes. If you don't see it, check your spam or junk folder. The reset link is valid for 30 minutes. If you're still having trouble, contact casinu support via live chat and our team will assist you.

casinu supports the following deposit methods for Filipino players:

• GCash — instant deposit via your GCash wallet
• PayMaya / Maya — instant deposit via your Maya wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards issued by Philippine banks

casinu does not accept credit card deposits or cryptocurrency in compliance with Philippine regulations.

GCash and PayMaya deposits are typically credited to your casinu account instantly or within a few minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit hasn't appeared after 2 hours, contact casinu support with your transaction reference number and we'll investigate promptly.

Yes. The minimum deposit on casinu is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. These minimums are designed to keep casinu accessible to players across the Philippines — whether you're in Makati or Davao, you can start playing without a big upfront commitment.

casinu does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before depositing. The amount credited to your casinu account will always be the full amount received by casinu after any provider-side deductions.

Log in to your casinu account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

GCash and PayMaya withdrawals are typically processed within 1–4 hours. Bank transfers usually take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. casinu aims to process all withdrawal requests within 24 hours of submission on business days.

The minimum withdrawal amount on casinu is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification steps as part of casinu's anti-money laundering compliance procedures.

casinu offers a wide variety of games for Filipino players:

• Slots — hundreds of slot titles from leading providers
• Bingo — classic and variant bingo rooms
• Kalaka Bingo — casinu's signature Filipino-flavored bingo experience
• Lucky Dice — fast-paced dice games with multiple betting options
• Live Casino — live dealer tables including baccarat, roulette, blackjack, and more

New games are added regularly. Check the casinu Casino page for the latest additions.

Yes. All games on casinu use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot games publish their Return to Player (RTP) percentages so you can make informed decisions. Live casino games are streamed in real time from licensed studios with professional dealers — no pre-recorded footage, no manipulation.

Absolutely. casinu is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, deposit, and withdraw directly from your smartphone — no app download required. Just open casinu.vip in your mobile browser and you're good to go.

casinu offers a welcome bonus for new registered players. The specific terms, percentage match, and minimum deposit requirements are detailed on the casinu promotions page. All bonuses are subject to wagering requirements before withdrawal — always read the full bonus terms before opting in. Bonuses are available to players aged 21 and above only.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus funds become withdrawable. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Full details are in the casinu bonus terms.

Most casinu bonuses are automatically credited to your account upon meeting the qualifying conditions (e.g., making a qualifying deposit). Some promotions require you to enter a promo code during deposit or opt in via the promotions page. If a bonus hasn't appeared in your account within 30 minutes of qualifying, contact casinu support via live chat with your deposit reference number.

Yes. casinu uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. For full details on how casinu collects, uses, and protects your data, please read our Privacy Policy.

casinu supports SMS-based two-factor authentication (2FA). To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the prompts. Once enabled, you'll receive a one-time PIN via SMS every time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your casinu account.

casinu provides a full suite of responsible gaming tools available to all players:

• Deposit Limits — set daily, weekly, or monthly caps on deposits
• Loss Limits — cap how much you can lose in a given period
• Session Time Reminders — get alerts after a set play duration
• Cooling-Off Periods — suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — close your account for 6 months, 1 year, 3 years, or permanently

Access these tools via Account Settings > Responsible Gaming, or contact our support team. For more information, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect immediately and cannot be reversed until the chosen period has elapsed. You can also request self-exclusion by contacting casinu support via live chat — our team will process it instantly, 24/7. Visit our Responsible Gaming page for full details.

If you're concerned about your gambling habits, the first step is to use casinu's responsible gaming tools — activate a deposit limit, cooling-off period, or self-exclusion right away. You can also reach out to casinu's support team for confidential, judgment-free assistance. Remember: Gambling is addictive. Know when to stop. For professional support, PAGCOR provides responsible gaming resources for Filipino players through their official channels.

The fastest way to reach casinu support is via the live chat widget available on every page of the casinu platform — just click the chat icon and you'll be connected to a support agent within minutes. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays. You can also reach us by email at support@casinu.vip — email responses are typically sent within 4 hours.

If you have a complaint about a game outcome, a transaction, or any aspect of the casinu service, contact our support team via live chat or email with as much detail as possible — including your account username, the date and time of the issue, and any relevant transaction or game round IDs. casinu aims to resolve all complaints within 5 business days. For unresolved disputes, escalation procedures are outlined in our Terms & Conditions.

Yes. casinu's support team includes Filipino-speaking agents who can assist you in both English and Filipino. Whether you're more comfortable chatting in English or mixing in some Tagalog, our team will accommodate you. Just start the conversation and let the agent know your preference.